Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your access to and use of the Royal Panda Casino website and its associated services (collectively, the "Service"), operated by Royal Panda Ltd ("Royal Panda", "we", "us", or "our"), a company licensed and regulated by the Malta Gaming Authority (MGA) under licence number MGA/B2C/147/2007.

By creating an account, making a deposit, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Royal Panda Ltd.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years of age to register an account and use our services. Royal Panda Casino strictly prohibits underage gambling. We reserve the right to request age verification documents at any time and to close accounts where we cannot verify that the account holder is 18 or older.

2.2 Geographic Restrictions

Our services are available to residents of New Zealand and other permitted jurisdictions. You are responsible for ensuring that using our services complies with the laws applicable in your country, state, or province of residence. We reserve the right to restrict or terminate access in certain geographic areas.

2.3 One Account Per Person

Each player is permitted to hold only one active account at Royal Panda Casino. Creating multiple accounts is strictly prohibited and may result in the forfeiture of funds and permanent account closure.

3. Deposits, Withdrawals, and Payment Methods

Royal Panda Casino accepts deposits in New Zealand dollars (NZD) via a range of payment methods including Visa, Mastercard, bank transfer, and various e-wallet services. All deposits must originate from a payment method held in your name.

Minimum deposit amounts vary by payment method. Withdrawals are processed within 24–72 hours of approval. We may request identity verification documents before processing any withdrawal request. Withdrawal limits and processing times are detailed in our Banking page.

Royal Panda Casino is not a financial institution. No interest is payable on deposited funds. Funds deposited are not protected by any deposit guarantee scheme.

4. Bonuses and Promotional Offers

Bonuses and free spins are subject to wagering requirements before any resulting winnings can be withdrawn. Standard wagering requirements are 35x the bonus amount, unless otherwise stated in a specific promotion's terms. Bonus funds expire after 30 days if not used.

Royal Panda Casino reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Bonus abuse, including but not limited to collusion, exploitation of software errors, or use of betting patterns designed to circumvent bonus terms, will result in the forfeiture of bonuses and winnings.

Players who choose to receive bonuses are bound by all applicable bonus terms. Players may opt out of receiving bonuses by contacting customer support before making a deposit.

5. Game Rules and Fair Play

All casino games are powered by certified Random Number Generators (RNGs) that have been independently tested by eCOGRA and other accredited testing agencies. Theoretical Return to Player (RTP) percentages are published on each individual game page.

Royal Panda Casino reserves the right to void bets or withhold winnings where we determine that fraudulent behaviour, software manipulation, or exploitation of game errors has occurred. All game outcomes are final once confirmed by the server.

6. Responsible Gambling and Self-Exclusion

Royal Panda Casino is firmly committed to responsible gambling. We offer a comprehensive suite of player protection tools, including deposit limits, loss limits, wagering limits, session time reminders, reality checks, and self-exclusion. These tools can be activated via your account settings or by contacting our customer support team.

Players who request self-exclusion will be prevented from accessing their account for a minimum period of six months. During self-exclusion, you must not attempt to open new accounts. Any accounts identified during a self-exclusion period will be closed and deposits returned.

If you believe you have a gambling problem, please contact the New Zealand Gambling Helpline on 0800 654 655 or visit .

7. Privacy and Data Protection

Royal Panda Casino collects and processes personal data in accordance with our Privacy Policy and applicable data protection legislation, including the New Zealand Privacy Act 2020 and the General Data Protection Regulation (GDPR). By using our services, you consent to the collection and use of your personal data as described in our Privacy Policy.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. We do not sell your personal data to third parties without your explicit consent.

8. Account Suspension and Termination

Royal Panda Casino reserves the right to suspend or terminate any account at any time and for any reason, including but not limited to breach of these Terms, suspected fraudulent activity, failure to provide satisfactory identity verification, or at the player's own request.

Upon termination, we will return any real money balance subject to the satisfaction of our anti-money laundering verification requirements. Bonus balances and associated winnings are non-refundable upon account closure for breach of Terms.

9. Limitation of Liability

To the maximum extent permitted by law, Royal Panda Ltd, its directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the Service, including but not limited to loss of profits, data, or goodwill.

Our total liability to you in connection with any claim arising from your use of the Service shall not exceed the amount of deposits you have made in the 12-month period immediately preceding the relevant claim.

10. Governing Law and Disputes

These Terms are governed by the laws of Malta. Any disputes arising from these Terms or your use of the Service that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the Malta Courts.

Players also have access to alternative dispute resolution through eCOGRA, our designated Alternative Dispute Resolution (ADR) entity. If you have an unresolved dispute, you may submit a complaint to eCOGRA at

These Terms were last updated on 1 January 2024. Royal Panda Casino reserves the right to amend these Terms at any time. Continued use of the Service after notification of changes constitutes acceptance of the revised Terms.